Telkom Business Mobile Contract Application

<p>On the 17th of October 2016 I app**** for a new Business Mobile Contract my calling 10213. I followed up via email with the consultant, Mr Keareshon Naidoo twice weekly on the progress of my order and have over the passed month since I app**** for the new mobile contract, only received feedback from him ONCE!! When I called 10213, at least once a week, the consultant taking my call informed me everytime that only Mr Keareshon Naidoo can assist me, but that they will email him in order to make contact with him. When all my efforts failed, I drove down to the branch at the Pavillion where the consultant informed me that the documents that Mr Keareshon Naidoo submitted for credit vetting, was submitted in the incorrect format and credit vetting could not open the documents. Mr Keareshon Naidoo were informed about this problem...... My email to him requesting where he has re-submitted the documents in the correct format and when he did so was blatantly ignored... I made contact with 10213 again a week after I visited the Telkom Shop at the Pavillion only to be told that I have to pay "X" amount in order to proceed with my order. The frustration and absolute POOR service from a company where you are left at the faith of one individual, is absolutely unacceptable.</p>