Telkom business lines not working for 41 days

I contacted telkom on the 14:12:2017 as my work line was down. received a ref no. Contacted them again on the 03:01:2018 i was told its in the hands of a agent and i will receive feed back shortly. Contacted them again on the 17:01:2018. i was told that it would be escalated and was given a refference number. Contacted telkom today spoke to one of the agents who told me that this problem has nt been handed to an agent and it will only be handled in Feb. I then spoke with Nqobile Gumede whos attitude as a team leader in the call centre is horrible. She refused to pass out any information as to why it takes almost 2 months to repair a line which telkom is charging me for. As a team leader Nqobile should be demoted and be re trained. I am hoping that with this complaint that some one in telkom will see how much stress and how much business i am losing from nt having a working phone line