Telkom business line fault not being attended to or resolved for 10 days

I reported a fault on our Telkom Business landline last week Monday the 1st April 19 and received a reference number: 38CEZ010419. Needless to say the line has still not been attended to and today is the 10/04/19. This is how it all went downhill from my first call: I called Telkom (10217) every day to follow up on the status of my fault and was given the following feedback: 02/04/19 - We have logged the fault and a technician will be dispatched. I received a reference number. 03/04/19 - Technician will be dispatched at around 13:45 today (That did not happen). The fault has been escalated but we don't have an escalation number. 04/04/19 - The technician dispatched could not do the job and the site was too dangerous so another technician will be sent. The fault has been escalated again 05/04/19 - The technician has been dispatched. The fault has been escalated again 08/04/19 - No feedback from the technician. The fault has been escalated. This time i was given an escalation number ********** 09/04/19 - The technician will be dispatched. I have sent a follow up email to him. I can't give you a timeline 10/04/19 - The technician has not acknowledged his mail yet. A job card can only be opened once the technician acknowledges the mail. We can't tell you how long it will take.

This is what I have had to deal with for more than a week and it is shocking. This is a BUSINESS LINE!!!

Can someone please let me know if there is someone else I can talk to either via a contact number or an email address.

Thanks, Teresa