Telkom Business is not Business minded at all, poor service and non-delivery on promises made

Telkom visited our business to come and sell us a PABX package which included 2 business mobile contracts. After the contract period was long over, we battled for 6 months to cancel these contracts despite visiting the Telkom Vaal Mall store on 2 occasions, submitting cancellation documentation via email as requested on the Web including all supporting documentation and phoning business mobile more than 6 times. I have proof of these emails as well as the names of at least 3 consultants I spoke to. In these emails as well as during conversations I expressly asked that the 2 numbers be changed to prepaid and was told that this happens automatically. When phoning again to enquire regarding the cancellation on 5 April 2021, I was told the request was finally referred to a supervisor and that I will receive a call back regarding the period of cancellation and transfer to prepaid. This call back yet again never came. Then finally on Tuesday 6 April 2021 phones were just switched off and displayed Emergency calls only, after yet another debit order was levied for the account for April 2021. When phoning and visiting the Telkom Vaal Mall store again, I was told that the numbers were both cancelled and NOT CHANGED TO PREPAID. I was also told that only 1 number could be recycled and that the other was back with Cell C. However when visiting Cell C the friendly consultant showed me on the RICA system that the cellnumber was in fact still with Telkom. She even asked me to take a photo of her screen confirming this. So ai went back to the Telkom Vaal Mall store once again. Telkom personnel was not interested at looking at this photo and after demanding to speak to a manager I was told that she will try to get the IT department to reactivate this number. I am still waiting, and haven't received feedback in this regard. And this number has now been inactive for the past week, although Telkom still collected the full April 2021 fees for both numbers via debit order. I feel Telkom's service is exceptionally poor: FIRST FOR TAKING 6 MONTHS TO PROCESS A CANCELLATION AND THEN SECONDLY FOR NOT CONVERTING THE NUMBERS TO PREPAID AS ASKED FOR SINCE OCTOBER 2020, WAY BEFORE IT WAS CANCELLED. This number is printed on our stationary, listed at 45 medical aids and numerous doctor's rooms. Relkom business is not business minded at all, beware- do not let them handle your business telecommunication needs!