Telkom Business - ***** and Theft

I have recently (7 months ago) received an expensive upgrade from a very opportunistic Telkom Business agent who cold called me. I told the lady (being open an honest!) that i will be cancelling this specific redundant line in the next 2 months. Her words were "don't worry, it is a month-to-month contract, you can take the upgrade, and always cancel whenever you want, and still keep the router which comes with the upgrade". Telkom characteristically does not respond to queries, escalations or numerous hours on the phone being transferred from department to department. This resulted in my paying about R600pm since, for a phone line and internet of which none is used - not the phone nor the internet! This is ***** and theft - taking money from me for nothing in return.

The last communication we had was the following email - Telkom never responded again:

From: Jacqueline Ramsaran (J) <***> Date: Tue, Oct 1, 2019, 15:54 Subject: Telkom business To: ******x

Good Day Mr Maree

As per our conversation you are requesting the call recording for a sale that was made on *** where you was advised you could take a router and theres no contract and no penelty fees will apply, have have escaleted this for you , where you will be contacted from agent or agents manager for this query.