Telkom Business fibre migration

Get Fibre they said, it's much faster they said. Let us help you change from adsl to a fibre line they said and we agreed for our business but it turns out @TelkomZA and @OpenserveZA are clueless with regards to migrating a normal adsl line to fibre.

End of August an #openserve technician came out and offered to change our line to a fibre line. I specifically asked will my business be without internet? Answer No, effective immediately your line will work as a fibre line. He phoned #telkom Made me speak to an agent who gave an order number and the technician gave me a "B" number. No issues. My internet worked fine for a week and then since last week Monday, no internet. My phone line works fine. We have been phoning Telkom since last week every single day. So far we have been told

1. Our query will be escalated. 2. We did not sign any deal hence no internet. We signed a premium deal but still no internet. 3. Our order for that deal will be cancelled because that's not how it works and the matter will be escalated. 4. You can try and go back to adsl because that line is open. As per #openserve once you have changed to fibre you can't go back to adsl.

All the above from different #Telkom representatives. So here we are without the internet almost two weeks.

To make matters worst 1. @TelkomZA and @OpenserveZA has no solution to this problem. So the wait continues for God knows how long. 2. We losing sales as well as data entries such as stock and sales. 3. We are being billed for the service we are no using.