Telkom Business Faulty Internet - Where Is The Repair???

Our Telkom ADSL line has been down for two days. The technician sent claimed "client uncontactable" when they never contacted us in the first instance. Today I called Telkom again and spoke with someone who was extremely unhelpful and his only suggestion to get our line repaired was "I will leave a note on the system". We need someone with skills to contact us and repair the ADSL line. Our reference number is 13cwk311022.