Telkom Business Cancellation - no action

In April of 2016 I sent Telkom a cancellation request for my Business Line. I emailed them all the required documentation to the correct email address, ********** I received an automated confirmation that stated: "A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available".

Needless to say, I received no call. Numerous email follow ups and calls to their call centre and I am still receiving invoices for my Business Line. I had to place a stop order on my business bank account as I refuse to continue to pay for a service that they will not cancel due to their lack of customer service / general apathy.

They even had the cheek to have an accounts person call me on my mobile number to demand payment of the account. I told them where to get off.. and of course she couldn't help resolve the issue either because "It's not my department" and the buck was passed.