ML
Michelle L

1 reviews | Active since May 2016

31 May 2016, 19:25

Telkom Business a disaster!

<p>I have had a contract through Telkom Business for a few years and needed to cancel because I have recently relocated my business from Johannesburg to Cape Town. I duly completed all forms needed to cancel the contract which had in fact already already expired. I sent all the documentation they required via email. Three months later, they are still billing me. I have wasted a massive amount of money calling their call centre. Nobody is able to confirm that they have received the documents despite me having proof of numerous emails sent to numerous people within the Telkom Business customer services department. I am still owed my deposit back, but all the monies I have been billed for since my request to cancel now far outweighs what is owed to me as my deposit. I haven't made a single call since end of March 2016, yet I am still being billed for calls. This lack of service is shocking. I have relocated my business to Cape Town. I will never, ever use Telkom again - not for personal or business use. Its despicable that an institution can operate like this and get away with it. Shame on you Telkom Business!</p>

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Replies (1)
Telkom
Telkom's reply31 May 2016, 21:41
Official

Good day MichelleLevick

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Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team