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Nontozanele N

1 reviews | Active since Mar 2021

14 Mar 2021, 10:29

Telkom Business

I would an advice as I booked my P30 lite on the 12 January and now it's 2months 2days in their repairs as which steps can I follow so as to get my phone. The repairer complains that the Imei no that is insured on their side is P20 lite which I had bought before and was ****** from me and decided to make an early upgrade. Their service chancellor is responsible for swapping Imei when he was insuring the phones. I have never seen doing self service in their branch. Telkom Vincent branch and their insurance put me in the middle of crime that I didn't commit. I am traumatized and depressed about the matter. I am studying that is the reason I keep on having contracts for smart phone. I wish to state that it's bad doing business with Telkom. No concrete feedbacks about resolving this. Please help.

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Nontozanele N's update15 Mar 2021, 07:03
Reviewer Update
Please I don't sleep properly anymore thinking of my cellphone P30 which has been in repairs for more than 2 months already and without hope of coming back fixed. I insured P30 lite but Telkom consultant insured P20 lite after the date of purchasing. I had both phones and all in contract but P20 lite got ****** and was never insured and I go to Telkom for an early upgrade to P30 lite and ask for insurance but instead the consultant insured a lost phone, I have been paying the insurance monthly and now I cannot be helped in fixing my phones whereas I am not responsible for swapping the Imei numbers. How can I donate so much money. Why they only notice the error after only because I book the phone for repairs.
Please help hello peter team