Telkom Business

Telkom Business is the worst I have ever dealt with . We pay more for their service compared to home land lines but the service sucks . We were forced to accept the new instruments that are from China which packs up after a few months . This was for their convenience. By the way I preferred the old land line telephones. We were never told to keep the proof of delivery document in case the instrument packed up . They have my details on the system but they still need the delivery slip which nobody keeps. Had I been told that we will need it should anything happen to the phone within the warranty period I would have kept it safely. There is a warranty of 1 year on Telkom Business phones. Beware Telkom will try every way not to exchange the phone for another one . I was still under the warranty period and had another 6 months to go to complete one year . The aerial broke and straight away the lady said that it was through my negligence. Then I asked them if they had a new one I could purchase and the answer was NO. Every way u try to get help from Telkom I notice they have some excuse not to help .