Telkom Business :***

we have requested for our Telkom business account to be cancelled on the 19th of November 2020.

We have followed all the necessary steps when doing our cancelling, however, our account remained active.

I have made follow-ups with the call centre for the past 5 months, and all agents advised our matter will be resolved they have escalated the matter to their team leaders, only to receive an email now indicating our account has been handed over to Nudebt Management for collection.

We were advised by call centre agents that the amount due on the account statement will be revised once the cancellation has been done on their side, however, we are still being billed for other months after our cancellation

We have received very poor service from Telkom and all its staff members, this is unacceptable.