Telkom Bullying Customers Must Stop!!!!!

Can someone please do something about Telkom *********** consumers!!! 1st They don't have a complaints handling procedure listed anywhere not on bills/ statement or online even though there are various communications routes into a business. Telkom's customer services extremely bad and distressing. I have been to stores and call centres so many times and it bad agents drop the line/ call avoid. i requested a manager and was told there's only 1 manager available at night the endless wait times to get through and when you do they drop the call after hearing that I would like to log a complaint. I asked for a copy of my contract to be sent to me because i never received it since I started the contract. I also noticed I'm paying nearly 3 times what i signed up for because of a recurring bundle which was app**** without my knowledge. I requested this to be deactivated numerous times and i still get billed for this every month. I'm working in a contact centre as well, in the compliance space. So Telkom's strategy bullying people by not having a complaints procedure and people who are trained to BULL **** customer. So by not have a complaints process they don't have complaints nor will they be audited by the regulator. Where does the line get drawn, customers should be treated fairly. I have call recordings, screenshots etc. What I need is assistance from all to join and go to the Ombudsman to take them to court.

To be continued......