AN
Anele N

1 reviews | Active since Jan 2017

02 Feb 2017, 09:52

Telkom bullying customers as usual

<p>Telkom is very misleading in their approach and I now have discouraged 4 of my clients from taking up contracts with them simply because they don't know where to draw the line between *****ing and actually conducting proper business all they do is bully people into keeping things they don't need.I took up a line with them and repeatedly ask if i could cancel the data and the person told me yes and i asked him if there would be no charges involved .I asked this because I knew they were the laziest and most expensive ISP on the market and would only keep their data one month before cancelling of which I did even receiving an order number after the call .After that I still saw the statement with the data and now I am stuck paying for 2 data packages that I have not used because I have moved to a new location and my line hasn't been moved and thats not the worst part.The worst part is that I called to tell them that the data was cancelled and inquiry why I was been charged for it the lady told me "just ignore the data and don't pay it " which was very percular because telkom used to be very compitent but now I realise where the word "hellkom" comes from </p>

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Replies (1)
Telkom
Telkom's reply02 Feb 2017, 12:48
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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