1 reviews | Active since Sept 2014
Telkom Bullying and *****ing from its customers
i have a serious problem with the way my account has been handled upto this point. i was wrongfully disconnected at the end of March after paying on the due date. at that point i owed R1000 with a deposit held by you of R700. i then talked to a number of consultants including Nadine who then on consulting with her superiors acknowledged that i had been wrongfully disconnected, she offered to reconnect me but i declined, but she went on to reconnect me against my will. only the phone line was connected excluding the internet. all this was against my will. <br> <br> at the moment im getting calls left right and center from debt collectors, even after calling Mrs van Wyk who assured me that my final bill will reverse all those charges i was so against . . .to my surprise you guys are demanding R1600 after taking my deposit as well. how does R1000 - R700 become R1600. i need a conclusive answer/bill from whoever is in charge and does understand my query. please, i need to pay off this bill as your billing makes me sick.<br> i will pay for only what i used and not what you are wrongfully charginng me. i am trying to pursue the proper channels before i get legal advice to approach icasa as you telk
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our Billing Team and feedback will follow. ***
We sincerely apologize for the inconvenience.
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our Billing Team and feedback will follow. ***
We sincerely apologize for the inconvenience.
Kind Regards
Tebogo N
Telkom Social Media Team
***
