Telkom bull****ters

I have been a telkom customer now for about 10 years if not more. I have a landline number with them *** as well as a wifi packages . About 2 to 3 months ago I realised my phone was not working and I was unable to receive calls . I have an old package which allows me to receive calls whereby I pay a yearly fee for this service and very happy as it was convenient for my needs . I contacted the call centre and spoke to about 5 different consultants on different occasions who provided me with troubleshooting steps to resolve the problem and nothing happened . Days went by and then weeks so I subsequently went into a telkom store in the Phoenix plaza to find out what was going on only to find out that my line was ceased . I was in totally shocked because all this time these consultants were troubleshooting a ceased line which they did not even mention . I contacted 2 further consultants thereafter and they advised the fault was on their end and it would be sorted I was provided with references numbers etc . Nothing happened as expected so I made another call and spoke to a lady by the name of keanne booysens that s knew what she was doing .I was even more shocked when she told me that my reference number does not exist.A very pleasant patient and understanding lady who raised a ticket the right ticket this time for my line to be active as i did not want a new package as I was happy with my old one and will not be forced to taking out something new. She gave me a reference number and said that it would be going to the right department and would take 48hrs but just to be sure give it 72hours. It is now 5 days gone still nothing has changed and I dont blame her I blame the people responding to the ticket and it is absolutely pathetic service beyond measures. Today I called another consultant mbali and gave her the reference number in question she did not have a clue or what I was talking about and said to the number belongs to another address. She also said that I must contact sales and get a new package of which I told her no. She then told me to hold on and said to me the fault is still open and she is unable to give me a new reference number . I really hope someone is reading this message and responds immediately because I I dont I would like to cancel everything I have with telkom. They are nothing but ***** with untrained consultants who just want to take people's money without providing a service and force them into taking out new contracts instead of taking care or existing customers. My contact details are as follows : Jeremy naidoo ****** (query)