Telkom BS Customer service

31st of may was logged a ticket for technical support they call me Monday 3rd of may calls were 2min apart which I missed due to I was in a meeting 3 mins later sent sms saying my issues was resolved but still experiencing the same technical difficulties all customer service all can do is log a ticket but ticket but how when they said it's been resolved already one agent kept me on the line even after I Send go consult another department or superior for help he said there is none what nonsense is that what a waste of a network have to wait again 3 days for technical support which would be a week for people who already solved the issue