GM
Garth M

1 reviews | Active since Dec 2013

15 Sept 2016, 17:24

Telkom BS

<p>3 weeks ago I called telkom to request that their Pole in my yard be moved so that I can build as the pole is about 10meters inside the fence and directly in the middle of where in need to build. I infomred them that building was starting on Tuesday 13th Sept - My refenerence No. for this is 901682 (for line ********** 958)</p> <p>I have phone every day asking when this is going to happen. On Monday 12th they assured me that it will be done before end of day, same thing Tuesday, Wednesday and Thursday. - Still no-one from telkom has arrived.</p> <p>They have informed me that it cannot be escvulated as it already has been. Now the latest reponse I get is that the cable from the Exchange is faulty thats why my line doesn't work. WFT - I want the pole moved by 10 meters to a cable fault. When I told the technical deptartment (10210) the this was rubish as there is NO FAULT all I want is the pole removed, she was very rude to me -I asked her name so that I could speak to her supervisor she hung up the phone to me.</p> <p>In the meantime I have builders on site, which I am paying for to just sit there and wait for telkom to move the pole as they promised to do.</p> <p>Surely telkom is now responsible for all the cost of the waisted time and excpence</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply16 Sept 2016, 11:52
Official

Good day

Thank you for making contact with us. Kindly provide the affected line number in a private message or e-mail (***) for our team to follow-up on this matter.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

GM
Garth M's update16 Sept 2016, 12:03
Reviewer Update

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