Telkom Brooklyn

Item: Telkom
Rating: 1
Author: Hlumelo M

I have received poor service at this branch.

I made a contract for a wifi router on the 31 August 2018 but I still have not received the router. I have made 4 enquiries at the store about when I will receive the router and got 3 different answers. I am unhappy that everytime I come on the day I am told to come back, I am told to come back again. What's worse is that on the day of making the contract, I was told I would receive the router the same day. Am I even going to receive anytime soon?

Helpful (0)

Replies (2)

Telkom's replyOfficial

10 Sept 2018, 11:18

Hi HlumeloM

Thank you for contacting us and we humbly apologize for delay response.

The response serves as confirmation that your query has been received and we will contact you.

Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Telkom's reply10 Sept 2018, 11:18

Official

Hi HlumeloM

Thank you for contacting us and we humbly apologize for delay response.

The response serves as confirmation that your query has been received and we will contact you.

Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Hlumelo M's updateReviewer Update

13 Sept 2018, 10:14

Hi Luleka, Thank you for your response. When can I expect a response on when I will get the router? I do not think it is correct that after 2 weeks I still do not have the router. Kind regards, Hlumelo

Hlumelo M's update13 Sept 2018, 10:14

Reviewer Update