Telkom broke my tablet and took it for a year

Its been a year paying for tablet i dont have. The maintenance people broke my tablet and the manager too laxy to follow up. When there is no job people cry when they get one the become lazy. Shame shame shame. A year of debit for what? And i get messages to renew contract after they have broken my tablet. Im so disappointed in telkom. The call centre person called me and then vanished. Whats wrong tellom.because i cannoy afford a lawyer lm treated like this? Like really?