TELKOM BROADBAND WIRELESS

Smartbroad bank wireless for the past 4 years each november, december and january, the we don't have wifi, it would seem that there is no signal We call Telkom complaints call centre and go to the Telkom shop, we are told by Telkom staff to switch off the router, remove the sim card, wait 10 seconds and all should be sorted. THIS DOES NOT HELP. we have been told about this for the last 4 years, we are desperate as my grandson works from home due to covid-19 we cannot speak to a supervisor or manager. DESPERATE