Telkom broadband ADSL has not worked for 2 months

Despite logging several complaints, all of which have been wrongly closed by Telkomn as resolved, my ADSL internet access has not worked for over 2 months. I figured out the problem myself and signed up with Cybersmart 3 days ago and can access the internet using Cybersmart as my ADSL provider. Telkom has proved how useless they are in supplying and supporting a basic and simple service.