Telkom Bridge of Promise Bad Customer Service

On the 30th of April I purchased airtime for R60 x2 through Capitec Bank, airtime was not allocated to the cellphone. Contacted Capitec Bank and confirmed that money has been allocated to Telkom. Contacted Telkom spoke to *** who requested me to send statement, On the 2nd of May called Telkom again spoke *** who also requested statement same sent, 6th of may sent her an email requesting feedback no respond. Again the 6th of May called and spoke to *** who also requested same, and promise that she will escalate the matter.

Till today I am still awaiting feedback from Telkom. I don't know if the care or they don't care about their customers. I am requesting feedback from Telkom.