Telkom breaks things which are fixed

On the 12 Nov at 9:52 while on the internet I lost connection. At the same time my dogs were barking like crazy in the front yard. The reason was one your technians was on his step ladder working on the telkom box. I immediately logged a call 505CNK121115. Since then I have had no internet connection or land line. Having not heard from Telkom I called and asked for progress and was told its in the queue and woild take upto 7 dsys for fault to be attended to.<br> Why must I wait when your technician is the reason i am without internet connection and landline???