Telkom breaks our internet; unable to fix it

<p>We reported a faulty telephone line six weeks ago. Absolutely nothing was done. Then Lourens rocks up from an outsourced firm used by Telkom. He does a few things on our line and what do you know, after he is gone, so too is the internet!!! He stopped answering my calls, this after assuring me he will get it fixed and he is our main go-to guy. To make it worse I work from home, completely reliant on internet. My husband then visits the branch in Stellenbosch to plead for help. They can't tell us when it will be fixed and cannot help us with data to compensate for their *********** people breaking our internet and apparently no-one else in the entire Telkom will be able to help either. How did we get to this point where we have been paying for a service we don't get and then have our line broken by that very provider, but nothing can be done? So here we are, no phone, no internet, no income for me together with loss of reputation. Is it really too much to ask to get what we pay for? </p>