TELKOM BREACHES THE POPI ACT

I recently app**** for 2 contracts at Telkom as I am the company proxy.

The application was successful in August and the devices were given to me. The first scheduled payment date was for the end of September 2022.

To my surprise, Telkom breach every rule of POPIA and opposed to debiting the business account which was all part of the application, they debited my personal account and deducted the funds without my authorization from my personal banking.

Not only does this breach POPIA, but it is theft as i have not given permission to Telkom to access my personal information.

in addition, when visiting the branch I was advised that all Telkom can do is apologize and put the correct details in the system and it was an error from their end as they used my ID number to link the account and not the business details.

Furthermore, when i asked about the refund, i was advised that Telkom does not do refunds and i should ask my company to reimburse me and from the following month it will be taken from the correct account.

The money was extremely easy to take from my account but it cannot be done.

lastly, this has gone as far as linking these contracts to my personal credit report which now affect my affordability and brought down my credit scoring as enquiries were done on my account.

The Manager in the Canal Walk Branch first sent a consultant back and forth to me before I had to eventually request to speak to him direct. He ought to call at 10am and instead called at 11am with only the solution that the details have been corrected and he is still awaiting feedback regarding the refund.