Telkom Breached my contract

Telkom wrongfully cancelled one of my contracts

in the beginning of March, my contract with Telkom for my ADSL line was cancelled without my request. When I had phoned the call centre on that day, the agent told me that I had requested a cancellation in their Gauteng branch (I live in Durban with an area code of 031). I spoke to numerous call centre agents and TL's who did not help me. I then went into the Musgrave branch and spoke to the manger about my problem. It took them a little over 2 weeks to re-instate my account, during which I had wasted so much time speaking to people from the call centre who did nothing that they had promised to do! once my line was re-instated, they decided to bill me a cancellation fee for their own mistake. I called the billing department and told the lady to reverse that cancellation fee and to credit my account for the 2 weeks I did not have my product, before they debit my account for money that does not belong to Telkom. They debited my money on the 25th of March taking money for a cancellation that I did not request. Today is the 15th of April and I am still waiting for them to refund me what is mine! Telkom have no right to continue holding onto money that does not belong to them