HA
Hannelie A

1 reviews | Active since Feb 2016

23 Feb 2016, 08:33

Telkom Breach of Contract

We signed a contract with Telkom for a 4MB ADSL line. I really don't think we have ever reached that speed and for the last period we were not even been reaching 1MB. I reported a fault with Telkom on 18 January 2016 and a technician was sent out but the fault was never repaired or completed. <br> <br> We have had periods of total disconnection for days during this period, the most recent being since Thursday. I was given an escalation number on Saturday and this morning I was told that the date given for completion was 29 February! <br> <br> Besides the fact that Telkom have not upheld their side of the agreement, we have two varsity students who cannot get work done.

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Replies (1)
Telkom
Telkom's reply23 Feb 2016, 09:48
Official
Hello Captiva28,

Please be advised that we have sent you a email and await your response to assist further.

Regards
Noleen
Telkom Social Media Team.