Telkom Breach of Agreement, ********** Invoicing & Poor Client Service

To add onto the breach of agreement review I left for Telkom 1 year ago where Telkom breached their own terms of agreement, Telkom have been invoicing me for a "Home Uncapped 20mbps" for over a full year where the package I took out & signed for was for a 10mbps fibre deal instead. Not just have Telkom breached their own agreement but also committed ***** by billing me for something I do not have, billing me for a 20mbps fibre line where in fact only having a 10mbps fibre line as confirmed by the technician who did the initial installation.

Please advise on your's truly by confirming to either cancel the complete package agreement with R0.00 being due by me to Telkom or to refund me in full where after then correcting the mistake Telkom made by replacing my line with a 20mbps fibre line instead. Please bear in mind that I have relocated to a new address where having notified Telkom x3 times allready, however, Telkom has also refused to relocate my WIFI / Fibre line to my new address to which I received an sms from Telkom as confirmation to canceling my relocation request. We can go all the way with this issue, I have had nothing but bad experience from the start with Telkom and have no problem with taking this further. I have multiple email correspondences where having discussed the endless issues I encountered with Telkom just to get a functional WIFI installation where I could eventually get to use my WIFI instead of just looking at the rooter where the line connection did not take place for months, regardless of not having had a connected WIFI, Telkom still invoiced / billed me for a service I could not use! Awaiting your soonest reply with expecting a positive solution at your earliest convenience. Regards.