TELKOM BRANCH MANAGER NORTH GATE - DOES NOT CARE ABOUT CUSTOMERS NEEDS

I bought a laptop with Telkom/Northgate and was experiencing problems with the device and it was already booked 3 times for repairs or faults.

Last week Thursday 06Feb I was in the store to inquire about the laptop that is not booked , according to Telkom call center, as the Manager from the Branch had given me a reference number to follow up with Telkom call center to check if the device had been removed , as i had then taken a different laptop new contract.

I called the Telkom center last week and they advised me the laptop that I returned due to failure is still in the store and they advised me that they sent an email 16 Dec, advising the store to book the device, however nothing was done.

I went last week and the manager was busy helping other clients, I told her I was rushing to fetch my daughter at school and she must call me to advise regarding feedback and left my numbers with the other colleague and gave her my story too.

What disgusts me is that the manager is the same person who took my laptop and advised me she will book it in, I am not sure at this stage if it has been booked because she did not get back to me, since i went to the store last week. Been trying to call the store i am not able to get through.

Telkom is still debiting me for the device which I don’t have since late November 2019,

I need the device to be booked on your system so that Telkom can credit me for the past months.

At this staged I am so annoyed, because I am the one following up and the manager is not helping at all.

Thanks Kate