Telkom Brainless

Is Telekom brainless. I wanted to cancel my mobile contracts. I called the call centre. They asked me to go to a branch. I go to the branch and they advise that they don't do cancelations. They asked me to create a Telkom profile and cancel the contracts online. I did as told. Then I get a call two weeks later asking me to call the call centre. I call the call centre and was told the two numbers I canceled are still active. *** is wrong with Telkom. Are those people smoking ****? If a Telkom person in management is reading this message, then get your f*uck*ng act together and cancel the two numbers and requested cancelation of via your website!!!!!!