Telkom Brackenfell rude and useless

Firstly we spent about 3 hours there and they could not assist with issue. Asked us to go print documents that cape gate branch said was not needed and made us pay for airtime that was also not needed. They are clueless. Also had another traumatized customer in store and when she left they all including manager laughed at her. They could not help her either. Telkom what are you employing!! They were rude and useless . Cape Gate helped us in 15minutes . Manager just as clueless.