telkom blunder

<p>1 month ago i got a letter stating that i must upgrade or renew my agreement i phoned telkom and this lady told me what my upgrade options were. as it was to expensive for me i then told her to just renew my same agreement. 2 weeks later i got my bill. it went up with nearly R500. i phoned telkom again. according to the system i upgraded to a uncapped agreement. after explaining everything nicely to the lady she promised me that it will be attended to and they will phone me back as soon as it is resolved. until now i havent recieved a call from them. i cant pay that money the end of this month as it is way above my budget. please go back and listen to my recorded phone calls, and you will hear that i didnt order this upgrade. i expect my bill to be fixed before the end of this month. if this is the way telkom is robbing people i will take my and my company business elsewhere.</p>