Telkom blues

Bought deal of the month data package . 10 Gig anytime - to upgrade my old Eita 5plus5 package. Delivery slick. All bits work, but 10 gig data on sim not activated. No luck with call centre, so attended Telkom branch. Problem logged yesterday morning. Still not activated...and the real ****er - the Telkom customer care line takes one thru all the options, advises the call may be recorded, and then says they are "experiencing technical problems" and takes you right back to the options! Are these guys really serious? Do they even know the line is non functional? PS. There is no problem or delay getting through to their sales division......