Telkom Blue Route Tokai *********** staff/manager

<p>I went to Telkom at the Blue Route Mall in Tokai for an upgrade.</p> <p>To strat, the lady assisting me wrote the wrong phone model down and I had to come back to make the update the following day. She was off so I had to talk to another lady who sent her an email as she couldn't make the update for her.</p> <p>I waited 7 days to receive a feedback (was supposed to be 1 to 2 days) on wether I was eligigible for an upgrade or not.</p> <p>Once I received the positive feedback I asked if I could get the phone from the iStore directly instead of waiting for an undetermined period of time. She (the same lady who originally made the mistake) said yes. So I drove 30km to the iStore to hear that I can't get it from the store with a Passport. I went to the Direct Telkom store at CanalWalk and they said there was a problem on my account that should have been sent to the "System" department by the Tokai store but they hadn't, so now I have to wait for up to 72 hours just to get that problem sorted out.</p> <p>10 days later, I email that lovely *********** lady (she ignored one email already) for a feedback and surprise! she replies and say that they just received the phone... but in the wrong color... I can come and pick it up but before 6pm. So I reply that I will take it and leave work early to make sure I am there on time. I get there at 5:45pm and she (the lovely *********** lady) is there and asks me to sit and wait (there are no other customers in the store and 3 people are working).</p> <p>And I wait, wait, and wait some more. Of course, in while I'm waiting, she makes me pay the upgrade fee (that's how they reward their loyal customers) and then finally calls me, saying that unfortunately the system is now offline and they can't give me the phone and that I have to come back the following day.</p> <p>So I asked to talk to the manager. He was there, listening to everything but not saying a word, not taking things in hands, apolologizing or anything. To him there was nothing wrong. I asked for a refund and to cancel my upgrade and he just said ok, took the card machine and tried to figure out how it worked. He never tried to retain me, he didn't give a sh*t. So I asked to talk to him in private as the poor guy needs to wake up. We did chat and he said that he will sort it out and will call me the following day (today). <br />The following day, he did call me... to say he still didn't have any feedback but he will call me again at 3pm. </p> <p>At 4pm, I still didn't hear from him, tried to call the store 7 times, nobody answered so I wrote that story...</p> <p> </p>