Telkom - Blue Route Mall - Bad Service Delivery

<p>Hi, i would just like to complain about Telkom Blue Route.</p> <p> </p> <p>I was at the store on the 12th March 2017 to take out 2 new contracts. Had all my paper work, did application and was told the phones are out of stock but they will order them on Wednesday the 15th March 2017 and they will be at the store by the 22nd March 2017.</p> <p> </p> <p>All went well untill this point. Went to the store, on the 22nd March 2017 and was told stock arrived but i can only receive the phone on the 23rd March 2017 due to change of system. Came back the next afternoon phones were still not captured on the system took them 2 hours to do the process and guess what only 1 phone was issued apparenlty they only received 1 iphone 7. How is this possible when the order was placed on the same day i have the peperwork and documents to prove it.</p> <p> </p> <p>I was then told it will arive next week, came back on the 29th, was again told sorry no iphone 7's were received check back the weekend. Visited the store again on the 1st April 2017 the store manager tells me the supplier was closed for 2 weeks he will order the outstanding phone on the 5th of April and i should receive it by the 13\14th April.</p> <p> </p> <p>What a load of bull **** because my sister did an application at canalwalk store the week of the 20th and recieved the phone last week thursday 30 March 2017. So how can the supplier be closed for 2 weeks??</p> <p>I then went to canalwalk for them to pull up my account to see what is pending on the CRM system and if the stock is ordered, Non of the sales people or managers can see anythind pending or on order for my second phone. I was told if the order was placed on 15th i should have received 2 not 1.</p> <p> </p> <p>So that means my second line was never ordered by telkom blue route at all. This is very bad customer service from telkom now i need to wait another 2 weeks an they might not even order the phone for me?</p> <p>I checked this at more than one telkom branch and was told its the first time they hear about supplier being closed for 2 weeks. Even managment were shocked that blue route is taking so long and i was old lies.</p> <p> </p> <p>This needs to be sorted asap, i o not think your blue route store even tried, do me a favour call them on ********** 438. They never answer it will ring non stop or go to canalwalk or tygervally. Check for urself .</p> <p> </p> <p>So tell me when am i going to get this phone, other people are ordering at other stores and receiveing the same phone exact colour within a week yet im waiting since the 12th March. Please explain this to me???</p> <p> </p> <p> </p>