TELKOM BLUE ROUTE IS PATHETIC.

I am deeply disgusted by the pathetic service I have received from Telkom in blue route mall. On the 17th of December I handed in my phone as it was not able to charge and it was still under warranty. At the store I was told that I can expect my phone back mid or end of Jan, I return to the store the end of Jan to find out that my phone had not been returned to store and when I asked about it, They informed me that it has only been assigned to a repair station and will take 2 weeks to get repaired and sent back. After the 2 weeks I go back as I have received an sms saying my phone is being dispatched and will receive it in 4 days time, I go back 7 days later and get told that my phone is not there and that it has only been handed to the courier on that day. I then ask for their number and the rep told me they don't have it so instead she gave me telkoms number. I was then told by a guy that I will probably receive it the next day or the day after depending on the route deliveries are scheduled, so I again go back to the store 2 days later and still my phone is not there!!!! I ask where the he'll is it, did they loose it ? I need to know and still no answer!!!! I go back to the store at the end of Feb and got told that it suppose to be there but has not been signed for so it's not there and told me to contact finrite, after doing that I get told that they Will check the system, was put on hold and then the lady hung up on my while I was holding, before evens getting hold of her I held for 8 minutes, I then call back and speak to another who told me that she can't find the phone as I don't have insurance so it's not with them and she can't track it, I have the ref number which she asked for *** and she says it not with them and gets cheeky about it. After the call I go back to the store as I becoming a bit suspicious now and wish to report it ! I have still not received my phone since December it has severely inconvenienced me !!!!! And the guys over there are sending me in circles when all I want is answers, They don't evens seem to care or give a Damn! My phone is due for an upgrade soon so I figured that's why I am not getting my old phone as they want me to take out a new one first... funny enough I get a call the Friday asking if I would like a new device.. This is complete bull****ting me as a client and seriously unsatisfying me. I would love to take things further as I predict that my phone is ****** or lost by now!