Telkom - Blocking lines without anything owed to them!!!!

Telkom deducted R1938.72 via Debit order on 30/11/2024, and I made another payment of R1938.72 to get our phones re-instated. Telkom does not phone you -or provide warning if anything happens with your Debit order. They simply lock your phone and then you have to wait....and wait....for over 7 days. Our service was reinstated on 07/12/2024 just to be blocked again on Sunday, 08/12/2024. I am not sure what amount has to be paid now -or why this has happened. Only amount outstanding now is payable before 6 January 2024. Telkom with the Debit facility they have on our account deducts any amount in the middle of the month -or whenever they please without prior notification. The ''supervisor'' Masilo Mohale can only apologize profusely, but further than this - nothing is being done!!! Some of our business phones are linked to this account that Telkom suspends at the drop of a hat, without prior notice for what they are suspending it for - nor that I owe any outstanding moneys on!! I have phoned 3 x times this morning and every single time the line was dropped. I still don't know why this line is blocked!!!!