Telkom: Blocked account despite taking my money

I am extremely frustrated with Telkom. I have a month-to-month data SIM that should cost R139 per month, yet Telkom has been debiting me far more than R139 without properly explaining why.

My bank statement shows successful Telkom debit orders of:

30 June – R344.22

31 July – R348.58

31 August – R348.05

There were also failed debit attempts, followed by successful collections. Despite Telkom taking these payments, my account is now blocked and shows that I owe a large amount.

This is completely unacceptable. Where is my money going, and why am I being charged R344–R348 when my package is R139? Nobody has been able to give me a clear explanation or properly reconcile my account.

I feel ****med and completely ignored. I have paid for a service, Telkom has taken money from my bank account, and I am now blocked from using the service I have paid for.

I want Telkom to urgently:

Explain every additional charge and why my R139 package became R344–R348.

Reconcile all payments/debit orders against my account.

Correct/remove any incorrect charges, penalties or fees.

Explain the large outstanding balance.

Unblock my account and restore my service.

I am willing to pay anything that is genuinely owed, but I will not continue paying unexplained amounts while Telkom takes my money and cannot tell me what I am being charged for.

I want a proper investigation and a clear written resolution not another generic customer-service response.