Telkom Blatant Lies & Complete inefficiency

I app**** for an upgrade on my current 4 MBS ADSL line to Fibre on the 22nd March 2018 Ref. # ********** 085A.

I was advised it can take up to 20 working days - as of today it is 33 working days.

Every day i call & receive a completely different reply - i have been advised twice that they are coming on a specific day to install & giving reference numbers for the instalation by the call centre staff - ********** 23 & ********** 37. I take off work however no one pitches.

The call centre staff blatantly lie just to get your hopes up & to get you off the line. Either the staff have no clue how their system works or the system doesn't work. Each member of their staff promises they are telling the truth & that the problem will be resolves, someone will contact you however after 7 long weeks i have given up all hope.

One day there is no supervisors, next day there is. You ask for a reference number to which they reply that you can use their name, date & time of call however when you quote this it means nothing to the new person you speak to .