WI
Waseem I

1 reviews | Active since Mar 2014

19 Apr 2016, 09:44

Telkom : blatant lies

I was on a smartbroadband 5GB LTE package, after 3 months, as per Telkom T's and C's, I wanted to upgrade my package to the 10GB LTE package. <br> <br> I then noticed that Telkom had published their BETTER \APRIL DEAL\" , featuring a change from the initially advertised 5GB anytime data + 5GB night surfer, and Huawei Tablet option + another 5GB anytime data for R150 extra TO --> 10GB anytime data + 5GB nightsurfer + addition 5GB anytime data (@ R150 extra). - Naturally this suited me perfectly as I needed this exact upgrade on my package.<br> <br> I, subsequently, visited the Shelly Beach, Telkom mobile branch and requested this package only to be told that Telkom made a mistake and the APRIL DEAL was not actually changed. I then HAD to take the smartbroadband 10GB @ R342+- .<br> <br> I then contacted the Telkom twitter page and they assured me that the APRIL DEAL change is 100% correct Therefore, it simply means, that the sales consultants over at Shelly Centre blatantly **** to me to, I'm assuming, to get more commission? This is absolute *******! I want my upgrade terminated and the APRIL DEAL in its stead, without any charge on the initial upgrade.<br> <br> I will contacting various online publications.<br> <br> <br> "

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Replies (1)
Telkom
Telkom's reply19 Apr 2016, 11:37
Official
Hello Wase1899,

This response serves as confirmation that your query has been received.
Your reference number : SM225131
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.