1 reviews | Active since Mar 2014
Telkom : blatant lies
I was on a smartbroadband 5GB LTE package, after 3 months, as per Telkom T's and C's, I wanted to upgrade my package to the 10GB LTE package. <br> <br> I then noticed that Telkom had published their BETTER \APRIL DEAL\" , featuring a change from the initially advertised 5GB anytime data + 5GB night surfer, and Huawei Tablet option + another 5GB anytime data for R150 extra TO --> 10GB anytime data + 5GB nightsurfer + addition 5GB anytime data (@ R150 extra). - Naturally this suited me perfectly as I needed this exact upgrade on my package.<br> <br> I, subsequently, visited the Shelly Beach, Telkom mobile branch and requested this package only to be told that Telkom made a mistake and the APRIL DEAL was not actually changed. I then HAD to take the smartbroadband 10GB @ R342+- .<br> <br> I then contacted the Telkom twitter page and they assured me that the APRIL DEAL change is 100% correct Therefore, it simply means, that the sales consultants over at Shelly Centre blatantly **** to me to, I'm assuming, to get more commission? This is absolute *******! I want my upgrade terminated and the APRIL DEAL in its stead, without any charge on the initial upgrade.<br> <br> I will contacting various online publications.<br> <br> <br> "
This response serves as confirmation that your query has been received.
Your reference number : SM225131
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM225131
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
