Telkom blames customer for no internet access

I requested for my Fibre service to be moved on the 13/09/2021. An openserve technician came and installed a Lan cable on the bee premises but no internet was activated.

On the 20th i followed up as I still did not have internet and i was told that my telephone line has been cancelled how and why i was not advised and openserve told me to go back to telkom as they can not assist me.

I followed up with telkom and Sanda logged a ticked with IT. I called the next day and the ticket was resolved but i was not notified and at this point i still did not have internet.

A technician was supposed to assist on the 25th but no technician contacted me with Feedback. I called today on the 28th and i spoke to Nomfundo Tshangase who practically told me to F… off that i was the one who decided to move to a place with a faulty line and it us not Telkom’d fault.

I work from home and also run an online business at this point i am losing money each day i am without money yet I already have been billed for service which i dont have.

Wity service like this, what does the future and the economy of SA have to look forward to.

How can i be calling for two weeks and still no assistance or feedback. What do i do at this stage as Telkom is taking advantage of its own customer.

I really need this matter escalated as the consultants are rude, clueless and disrespectful clearly fo nor have training on customer service.