Telkom blacklisted my contract phone without any reason or communication!!! I am stopping all payment!!

Telkom blacklisted my contract phone using the IMEI number on the 23rd of October 2018 without any warning or information.

I have been so frustrated being sent from pillar to post to solve this issue without any reason to why it was blacklisted. I am convinced that this is a form of identity theft and hacking which I will hold Telkom fully responsible for through my legal council.

Firstly, I lost signal on the 23rd October 2018. I was filling petrol in Mpumalanga driving back to Joburg late from work and was stranded as I could not use my banking app to access cash to pay for petrol. Furthermore the wifi was down at the garage. This caused a huge inconvenience and stress to me. I was so lucky that a colleague from another department coincedently stopped at the same garage and I was able to borrow cash to pay and head home. Otherwise I would have been *****ed.

On the 24th October I called Telkom Customer Care and they indicated that their ***** department had blacklisted my phone.

When asked why they indicated that they cant give me reason as they do not know. What incompetence!!!

When I contacted the ***** department they rerouted me back to customer service!!

Telkom Customer Service indicated that I needed to go into a Telkom store with my ID, proof of purchase and proof of residence.

I went to the Telkom store the same evening (tonight) and they indicated that I need an affidavit to submit and get it unblocked. WHAT THE HELL!!

I need to do all this running around yet Telkom cannot tell me why the phone was blocked in the first place!! I refuse. This is the first and last time that I use Telkom as a service provider. Getting through to this company on the phone is a PITA in addition to all the legwork YOU need to do as a customer in addition to paying them for full service. This is absolute nonsense!!

While I waste time with Telkom someone could be cloning my phone using the IMEI number.

I purchased the phone from the iStore in April 2018 so this is not a ****** device and it was attained through legitimate means . My bill is up to date and I am not involved in any ***** whatsoever.

Telkom please help!! I need to know why the phone was blacklisted it, who blacklisted it and I need you guys to unblacklist this phone or else I have no choice to stop all payment on my contract as you are in violation of providing me the use of a functioning mobile device!!

I will be stopping debit orders tomorrow if this is not resolved!!