Telkom Blacklisted me on ITC
Telkom blacklisted me on ITC for a contract mobile phone I never bought. It was a case of identity theft. I have emailed them my affidavit, ID copy and proof of my address as they request but they still fail to email me the later that proves that I don't owe them anything as I was impersonated. I have been trying to resolve this with them since 2012 with no success. I call them every week but always get a story and no results. The last person I spoke to was Duma, [Email Removed] and she was no help. The call centre keeps me on hold for durations of more that 12 minutes. I am an engineer by profession but cannot get a job, buy a car or a house now because of this. The case no. for my complaint is ***. They've been telling me about the billing department this whole time but nothing is happening. I have never even lost my ID. The SAFPS says they cannot help me until I get this letter from Telkom. I cannot clear my name with ITC as well until I get this letter from Telkom.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
I have since not gotten an assistance from Telkom after this complaint. I do not know if it is becuase Hellopeter is just not as effective anymore or because Telkom just doesn't care. Last week Monday 27/06/2016 I called Telkom and I was told that my case ***6 would be resolved by Friday 01/07/2016 but nothing has been done. Today 05/07/2016 when I called Telkom again, spoke to Thulile Nxumalo, I was told that I need to start from scratch and open another case. This has been going on for too long and I cannot allow my life to sit in idle. Since 2011 I have been constantly calling Telkom to clear my name with ITC and email me a confirmation letter that i do not owe them anything as I never too any contract phone with them. If ABSA could issue me with such confirmation why is Telkom failing.
I have since not gotten an assistance from Telkom after this complaint. I do not know if it is becuase Hellopeter is just not as effective anymore or because Telkom just doesn't care. Last week Monday 27/06/2016 I called Telkom and I was told that my case ***6 would be resolved by Friday 01/07/2016 but nothing has been done. Today 05/07/2016 when I called Telkom again, spoke to Thulile Nxumalo, I was told that I need to start from scratch and open another case. This has been going on for too long and I cannot allow my life to sit in idle. Since 2011 I have been constantly calling Telkom to clear my name with ITC and email me a confirmation letter that i do not owe them anything as I never too any contract phone with them. If ABSA could issue me with such confirmation why is Telkom failing.