Telkom Blacklisted Handset in Error

<p>My cell phone contract is with CellC. Three weeks ago, I realised that I can't make or receive any calls. All Data related functions still worked. We reported this with CellC. They said that RAM Couriers will collect the phone within 5 days. After a two week battle with CellC, the couriers eventually picked up the phone. After another week of endless phone calls, CellC said that the phone was Blacklisted by Telkom. After three hours on the phone with Telkom, we received this email from Telkom.</p> <p>TELKOM REFERENCE NO: 566002</p> <p>Good day</p> <p> Please assist, customer phone is from cell and it was blacklisted by Telkom 3 weeks ago and the customer is without a cell phone and is a contract phone from cellC. Thank you.</p> <p>imei no</p> <p> ********** ********** 6</p> <p>customer no</p> <p> ********** 110</p> <p> ********** 234</p> <p>name: Mr kombric</p> <p>email addr ********** <p> Regards</p> <p>ayanda.makhoba</p> <p> </p> <p>AND THEN ANOTHER EMAIL.</p> <p> </p> <p>Dear Valued Customer,</p> <p>Your request was attended to by our support team on 2017-06-26.</p> <p>Thank you for contacting our Support Centre.</p> <p>Kind Regards<br />Telkom Business Mobile Support.</p> <p> </p> <p>The phone is STILL with CellC and STILL, doesn't work. My Cell phone is my Bussiness! I don't know how many business deals (calls) I have missed.</p> <p>What should I do and what are my rights as a consumer?</p> <p>Kind regards,</p> <p>Pio Combrink</p> <p>Datanet Bureau Services</p> <p> </p> <p> </p>