Telkom Black Friday Upgrade

I've been expecting an upgrade which was placed on friday 24/11/2017. When the application was being completed, I was asked if I would like the device to be delivered to my place of work. I answered yes. When the device got here, I was informed that I could not receive it because my work address was listed as my home address and the SIM could not be RICAd. I was told that this meant the package had to be returned to telkom. When I called the upgrade department today I was informed that alot of customers have been experiencing this problem and it's been escalated, but I still don't know when to expect the device.... Since the order was placed last Friday, I have not received confirmation of an upgrade or any feedback regarding the delivery complications. If I had not called in, I would not know of the problems being experienced. contact number ********** 061 contract app**** for p10 lite black friday deal