Telkom - Black Friday Online Purchase

Purchased a mobile contract from Telkom Black Friday online deal (24 Nov 2017), Order was confirmed and my bank account debited. Delivery was suppose to have been 7 working day... Till today I'm still to hear from someone in Telkom as to what my order status is or when I can expect delivery. Call center never answers the phone even after 25 minutes of holding on, have sent emails as well. Went into the Telkom store - no help given... I haven't been given a order number. Please can someone assist or cancel my order and refund my money.