Telkom Black Friday

**************** from Telkom.

I ordered a Black Friday deal "Samsung A8 and U Flex" first thing on Friday the 23rd of November, when i was called the next day to confirm the order, I asked the lady on the other side of the phone if i was eligible for the U Flex headset and she said yes I am as the phone has not had many sales yet.

Since then I have been following up with the call center and they have been saying its still at the warehouse and not with courier yet, at this time first debit order has gone off.

Yesterday i received a call from Telkom "It's my lucky day i receive a A6+" as the A8 is sold out, how is the units sold out if i secured my device on Friday morning using online portal and further confirmed by a sales agent?

Why as a replacement am I getting a cheaper, less powerful device? for Telkom's lack of stock management?

If i knew this was the case I would have prompted to go with another providers deals on Black Friday, now I am without a phone and stuck with options to cancel contract or accept a cheaper device as a replacement.

This is truly unacceptable, and a smack in the face to there longstanding customers.