Telkom bit off more than they can chew.

Good day,

I bought airtime using the absa bank app on friday 1 march 2019,around 10pm.The airtime never appeared on the phone.I waited till sunday night and called the telkom customer care line.I sent the bank statement that was requested.I was given a case nr ********** 5.I have waited the 72 hours as was told to me and its been exactly 1 week still no reponse.

I have been calling now I am being told they are investigating....***?You have a bank statement infront of you.What more do you need to investigate???I dont have money to give away to Telkom.Credit my damn airtime I bought and paid for.

Their service is a joke.