Telkom BIS non delivery

In the first few days of April 2015, my mother in law loaded airtime and subsequently loaded Blackberry R59 BIS bundle. She waited and not service activated. <br> <br> On the first phone call to 8ta/Telkom, she was told there was a problem with her Blackberry service and had to send in her ID number, the ID number of the sim.<br> <br> On the 4th there was another call to query the 72hrs that it would have taken to activate the service.<br> <br> After not having any luck, I phoned in on the 8th and was told that there was a problem with the Telkom BIS service and that the services for all their clients had to be activated manually. The agent I spoke to, Noluthando, then referred me to a manager, ------ Khumalo, that then \Supposedly"sent an email to their BIS devision to have the query fast-tracked. I was then told by both that it would be active before 12pm the following day.<br> <br> its now the 10th!!! and following my call to Telkom again"